Purchasing Policy of nordkraut.eu

Welcome to Nordkraut.eu.
Below you will find our Purchase Policy that regulates the purchase of products in our online store.
We recommend that you read these terms carefully before making any purchase, as by doing so, you accept the conditions described here.

Product information

At Nordkraut.eu, we offer a selection of products including plant seeds, fertilizers, cosmetics, flowers, pet supplies and pet food.
Product information, such as descriptions, prices, and images, is updated regularly to ensure accuracy.
However, please note that while we try to accurately represent products, images may not reflect the exact color, size, or shape of the final product.

Checkout process

To make a purchase on Nordkraut.eu, please follow the steps below:

1. Select the products you wish to purchase and add them to your shopping cart.
2. Check your shopping cart to confirm the selected products.
3. Enter your shipping and billing information.
4. Select your preferred payment method.
5. Review and confirm your order.
6. After completing the process, you will receive a confirmation email with the details of your purchase.
   This email will serve as your proof of transaction and will contain your order number for future reference.

Product Availability
All orders are subject to product availability.
If for any reason a product is not available at the time of purchase, we will contact you as soon as possible to offer you a solution, which may include canceling the order or waiting for the product to be back in stock.

Prices and payment
Product prices are shown in Euros (€) and include applicable taxes (VAT or other applicable taxes).
We reserve the right to change prices at any time.
However, products will be invoiced at the price in effect at the time of order confirmation.
We accept different payment methods, including credit/debit cards (Visa, MasterCard), bank transfer and secure payment platforms such as PayPal.
Payment processing is done through secure platforms and card details are not stored on our servers.
Shipping and delivery
At Nordkraut.eu, we offer national and international shipping, subject to the following conditions:

Delivery times: Delivery times vary depending on the location and type of shipment selected.
Estimated delivery times will be indicated during the checkout process.
If there are any delays, we will notify you by email.
Shipping costs: Shipping costs are calculated based on the weight of the order, the destination and the shipping method selected.
These will be displayed before you complete your purchase.
Shipping tracking: Once your order has been processed and shipped, you will receive an email with the tracking number so you can check the status of your shipment.
Return and cancellation policies
If you are not satisfied with your purchase or if you have received a defective product, you have the right to request a return or exchange in accordance with the following conditions:

Time limit for returns: You have a period of 14 calendar days from receipt of the order to request a return or exchange.
Returned products must be in their original condition, unused and in their original packaging.
Return of defective products: If you receive a defective or damaged product, please contact us immediately to arrange the return at no additional cost.
We will refund you the full amount or replace the defective product.
Cost of returns: The cost of returns will be borne by us in the case of defective products or shipping errors.
If the return is due to a change of mind, the customer will be responsible for the shipping costs.
To initiate a return or cancellation, please contact our customer service at info@thegreentreasure.com providing the order number and details of the reason for return.

Right of withdrawal
In accordance with Spanish and European regulations, the customer has the right to withdraw from the purchase made at Nordkraut.eu within 14 calendar days without giving any reason.
To exercise this right, the customer must send a cancellation request before the deadline expires, using the form available on our website or by sending an email to info@thegreentreasure.com.

Liability
Nordkraut.eu is not liable for damages or losses resulting from the improper use of the products purchased in our online store.
By making the purchase, the customer agrees to follow the instructions for use and care provided by the manufacturer.

Warranties
All products sold on Nordkraut.eu are covered by the legal warranties of conformity, guaranteeing that the products conform to the specifications offered.
In case of defective products, we will repair, replace or refund as required by law.

Contact
If you have any questions about this Purchase Policy or need assistance related to your order, you can contact us at:

Email: info@thegreentreasure.com
Telephone: +34 604 298 218
Address: Partida Colina del Sol 49A Bungalow 20, Calpe, Alicante, Spain, CP 03710
Modifications to the Purchasing Policy
We reserve the right to modify this Purchase Policy at any time.
Any changes will be posted on our website, so we recommend you review this policy periodically.