Purchasing policy of nordkraut.eu

Welcome to Nordkraut.eu. Below we present our purchasing policy, which governs the purchase of products from our online store. We recommend that you read these conditions carefully before making any purchase, as by making a purchase you agree to the conditions described here.

Information about the products
At Nordkraut.eu we offer a selection of products including plant seeds, fertilizers, cosmetics, flowers, pet supplies and pet food. Product information such as descriptions, prices and images are updated regularly to ensure accuracy. However, please note that images may not reflect the exact color, size or shape of the final product.

Purchase process
To make a purchase at Nordkraut.eu, you must follow the steps below:

1. Select the products you want to buy and add them to your shopping cart.
2. Check your shopping cart to confirm the selected products.
3. Enter your shipping and billing information.
4. Select your preferred payment method.
5. Check and confirm your order.

After completing the process, you will receive a confirmation email with the details of your purchase. This e-mail serves as proof of purchase and contains the order number for future reference.

Product availability
All orders are subject to product availability. If a product is not available at the time of purchase, we will contact you as soon as possible to offer a solution, which may include either canceling the order or waiting for the product to become available.

Prices and payments
Product prices are displayed in euros (€) and include applicable taxes (VAT or other applicable taxes).
We reserve the right to change prices at any time. However, products will be invoiced at the applicable price at the time of order confirmation.
We accept various payment methods, including credit/debit cards (Visa, MasterCard), bank transfer and secure payment platforms such as PayPal. Payment is processed via secure platforms and your card details are not stored on our servers.

Shipping and delivery
At Nordkraut.eu we offer both national and international shipping under the following conditions:

• Delivery times: Delivery times vary depending on location and shipping method selected. Estimated delivery times are indicated during the checkout process. In the event of delays, we will notify you by e-mail.
• Shipping costs: The shipping costs are calculated based on the weight of the order, the destination and the selected shipping method. These are displayed before the purchase is completed.
• Tracking: As soon as your order has been processed and shipped, you will receive an e-mail with the tracking number so that you can check the status of your shipment.

Return and Cancellation Policy
If you are not satisfied with your purchase or have received a faulty product, you have the right to request a return or exchange under the following conditions:

• Return period: You have 14 calendar days from receipt of the order to request a return or exchange. The returned products must be in their original condition, unused and in their original packaging.
• Returning faulty products: If you receive a faulty or damaged product, please contact us immediately to arrange a return at no additional cost. We will refund you the full amount or replace the faulty product.
• Return costs: We will bear the return costs for defective products or shipping errors. If the return is due to a change of mind, the customer bears the shipping costs.

In order to initiate a return or cancellation, please contact our customer service at info@thegreentreasure.com and state the order number and the reason for the return.

Right of withdrawal
In accordance with Spanish and European law, the customer has the right to withdraw from the purchase of Nordkraut.eu within 14 calendar days after the purchase, without giving any reason. To exercise this right, the customer must submit a withdrawal request before the deadline, either via the form available on our website or by email to info@thegreentreasure.com.

Liability
Nordkraut.eu accepts no liability for damage or loss caused by improper use of the products purchased in our online store. With the purchase, the customer undertakes to follow the instructions for use and care provided by the manufacturer.

Warranties
All products sold at Nordkraut.eu are covered by the statutory warranties that ensure that the products meet the specifications offered. In the event of defective products, we will repair, replace or refund in accordance with the statutory provisions.

Contact
If you have any questions about this purchasing policy or require assistance with your order, you can contact us at:

• E-mail: info@thegreentreasure.com
• Phone: +34 604 298 218
• Address: Partida Colina del Sol 49A Bungalow 20, Calpe, Alicante, Spain, CP 03710

Changes to the purchasing policy
We reserve the right to change this purchasing policy at any time. Changes will be published on our website. We therefore recommend that you check this policy regularly.